Select a topic of choice and click on the question to see the answer.
1. What's the difference between SMG and other movie theaters?
2. How does SMG work? Do I have to arrive early to order?
3. Is there a minimum purchase required during the show?
4. What types of seating options are available?
5. What do you mean by 100% reserved seating? How does it work? Can I skip the Box Office?
SHOWTIMES, HOURS OF OPERATION & SUPPORT
6. When does SMG publish movie listings and show times?
7. I don’t see the date I want, are you closed?
8. I was overcharged. Do I call the theater?
9. I left something behind at theater. Is there a lost and found?
10. I have not received a confirmation email, help?
11. I received an error message during my transaction and it appears that I was charged, help?
12. I need to make a change to my online ticket order. What do I do?
13. My QR code does not provide the correct information, help?
14. How do I purchase tickets for a movie?
15. What's a Non-peak, Peak, and Matinee ticket type?
16. My gift card is not processing on the web site, help?
17. Can I purchase group tickets for a specific movie?
18. I can’t purchase tickets, help?
PROMO & COUPON CODES
19. How do I redeem a promo code online?
20. How are theater passes and discounted tickets redeemed?
21. My promo code is not working, why?
22. If my coupon code is expired, can I still use it?
PARKING TIPS (LOCATION SPECIFIC)
24. Arena Grand
25. What is an advance screening?
26. What’s the difference between a Gold Ticket and a Gift Card?
27. Who can I speak with to book a special event or movie party?
28. How do I subscribe to your theater emails?