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QUESTIONS? ANSWERED.


Select a topic of choice and click on the question to see the answer.

SMG EXPERIENCE

  • 1. What's the difference between SMG and other movie theaters?
  • 2. How does SMG work? Do I have to arrive early to order?
  • 3. Is there a minimum purchase required during the show?
  • 4. What types of seating options are available?
  • 5. What do you mean by 100% reserved seating? How does it work? Can I skip the Box Office?
  • SHOWTIMES, HOURS OF OPERATION & SUPPORT

  • 6. When does SMG publish movie listings and show times?
  • 7. I don’t see the date I want, are you closed?
  • 8. I was overcharged. Do I call the theater?
  • 9. I left something behind at theater. Is there a lost and found?
  • TICKETING

  • 10. I have not received a confirmation email, help?
  • 11. I received an error message during my transaction and it appears that I was charged, help?
  • 12. I need to make a change to my online ticket order. What do I do?
  • 13. My QR code does not provide the correct information, help?
  • 14. How do I purchase tickets for a movie?
  • 15. What's a Non-peak, Peak, and Matinee ticket type?
  • 16. What are the different ticket types available at SMG?
  • 17. My gift card is not processing on the web site, help?
  • 18. Can I purchase group tickets for a specific movie?
  • 19. I can’t purchase tickets, help?
  • PROMO & COUPON CODES

  • 20. How do I redeem a promo code online?
  • 21. How are theater passes and discounted tickets redeemed?
  • 22. My promo code is not working, why?
  • 23. If my coupon code is expired, can I still use it?
  • PARKING TIPS (LOCATION SPECIFIC)

  • 24. EpiCentre
  • 25. Arena Grand
  • 26. Upper Darby
  • MISCELLANEOUS

  • 27. What is an advance screening?
  • 28. What’s the difference between a Gold Ticket and a Gift Card?
  • 29. Who can I speak with to book a special event or movie party?
  • 30. How do I subscribe to your theater emails?



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    Welcome to SMG.

    Eat.

    The SMG experience starts in the kitchen. Try any one of our freshly prepared items from SMG's American Grill menu. Order anytime you like and enjoy in-theater dining and service throughout the movie.

     

    Drink.

    SMG features over 60 premium spirits, signature cocktails, local microbrews, and house favorites like the Studio Grande margarita. In-theater beverage service is available anytime or enjoy a cocktail in one of our lounges.

     

    Movies.

    From the latest first-run movies to alternate and family programs, SMG has something for everyone. Our theaters feature the latest digital projection and sound for an unmatched cinema experience.

     

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